Healthcare can be complex, but getting the right care shouldn’t be. Our Patient Assistance Centre is designed to provide a seamless, stress-free experience, ensuring you get the care you need, when you need it.
Reach out to our Patient Assistance Centre today, and access quality healthcare
"My experience with the Health Connective Programme has been positive on all fronts. I appreciate the well-structured referral process, which minimises the time I need to spend coordinating care during consultations and reduces the burden on clinic staff.
Both my patients and I receive timely and clear updates on referral outcomes, providing reassurance that care is delivered promptly and personally. The use of WhatsApp - with real human interaction rather than a chatbot -adds a warm, human touch that truly makes a difference.
I deeply value this service and would not hesitate to recommend it to others."
"The Patient Assistance Centre allows a streamlined, end-to-end, doctor-to-doctor process ensuring right siting of the right patient for the right care. Patients are seen at the first opportunity and because the patient has been pre-screened, the insurance claim process is much more straightforward."
"I can’t express enough how impressed I am with how efficient and attentive the Health Connective Patience Assistance Centre has been to me. They’ve helped me to find the right specialists for my symptom, organised the referral letter, and booked an appointment for me promptly. Appreciate their help indeed and would totally recommend anyone who may need their assistance."
"The support from Health Connective’s Patient Assistance Centre truly adds great value to the healthcare landscape, liaising directly with patients and ensuring they are guided seamlessly to the appropriate specialist care. This level of coordination and support has been reassuring not only for our clinic but, more importantly, for our patients who feel well taken care of throughout their care journey."
"Being a new resident in Singapore and having never made use of private health insurance before, I had a lot of questions to the process of finding a specialist. Health Connective Patient Assistance Centre ensured an incredibly smooth and easy process in finding a great specialist for my condition and helped secure a quick appointment as well as answering all of the many questions I had about the process. They made the journey through stressful health appointments so much easier to navigate."
"When I was going through a difficult time with my medical condition, I felt completely lost and overwhelmed - not just physically, but emotionally too. I was in pain, had little energy left to deal with anything else, and the last thing I wanted was to figure out complex insurance claims, doctor referrals, and administrative logistics on my own.
The Patient Assistance Centre (PAC) helped me clear all my doubts on insurance claims, which doctor I should see based on my condition, and where I needed to go. Their responses were not only fast - often even faster than my insurance agent - but also kind, patient, and clear. Every time I had a question (and I had a lot), they never made me feel like a burden. Instead, they explained everything calmly, making sure I fully understood my options.
It felt like having a knowledgeable friend by my side - someone I could trust, who genuinely cared, and who would go the extra mile to check or clarify anything I needed in the shortest time possible. Thanks so much PAC, your support truly made a real difference."
"The Patient Assistance Centre has played a pivotal role in the coordination of patient referrals and appointments in my practice. Through the PAC, patients are right-sited to the appropriate specialists in a timely and efficient manner, and matched to their panelled insurance providers. The feedback for patients have always been positive, as the entire experience was seamless and expedient. Furthermore, the PAC has helped fostered stronger partnership between service providers (GPs and specialists), which ultimately will only lead to better patient care and outcome."
"Health Connective has been incredibly helpful. I used to struggle with finding medical or surgical specialists who accept corporate insurance. Since joining Health Connective, that burden has been lifted. They’ve made the process of finding the right specialist much easier and significantly saved me time.
Their team is also proactive in helping to schedule appointments, which adds another layer of convenience. When I need an urgent referral, I feel reassured knowing they can quickly find the right specialist for my patient."
Together, we can pave the way for a progressive healthcare ecosystem.
